Shipping Policy

99% of our orders are shipped within 5-7 business days (within Australia). The timeframe can be impacted by a number of factors:

Late payment or payment denied.
Some products require a longer period of time in the production phase due to materials selected (especially in the case of frame selections).
Delivery location.
Delay or issue with Fulfilment.
Delay or issue with our Shipping partners.

We do not offer compensation if your order arrives after 10 business days (in Australia).

You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order.
If you require a delivery address update, we will endeavour to do this for you if the order has not yet shipped.
We are unable to change the delivery address once an order has been shipped, and at this stage, it becomes your responsibility to ensure you receive the order or place a new order.
Organic Souk cannot be held liable if you omit any important information from the delivery address, resulting in the order being returned to us. If the order is returned due to customer error, you may be charged an additional delivery fee to reship your order.

Due to our fast turnaround time, we are unable to cancel orders once they have entered the fulfilment stage.
If you request an order cancellation before your order has entered the fulfilment stage, we will happily cancel it and process a store credit (whichever you prefer).